“Excellent communication skills, both verbal and written.” You’ll find this is a requirement in most, if not all, job descriptions. But what does it mean to have excellent communication skills? The general public probably has some consensus on what it takes to have top notch communication skills, but in the grand scheme of things...styles vary! So, dare I say the term “excellent communication skills” is quite subjective?
In an article published by Forbes titled, “4 Ways To Combat Workplace Communication Breakdowns” it addresses different communication styles and how to leverage that diversity for the good of the organization.
“What’s problematic is that 42% of survey respondents cited different communication styles as a leading cause of miscommunication at work.
It’s not as if we only want to work with people who are just like us— 54% of respondents report enjoying communicating with people of different communication styles. The problem is that we don’t know how to do so effectively.”
It is suggested to combat workplace communication breakdowns:
- Pay attention to how people communicate – Learn how people give and receive information in order to promote a positive response. Understanding the communication style of your colleagues can generate more effective interactions.
- Provide the right tools – “Just as different types of learners in the classroom are more receptive to certain teaching methods, different communication styles lend themselves to certain tools.”
- Be transparent – Transparency invites honest conversation into the workplace. Sharing company goals with employees helps them understand their contribution to the bigger picture.
- Provide the resources – Trainings provide individuals the opportunity to use their communication style as well as observe their coworkers’.
Although excellent communication skills are essential for most jobs, it is important to understand they may come in different styles.
“Because every style has its strengths, and it’s through building an inclusive environment where team members can effectively share and communicate their different perspectives that you’re able to create that powerful synergy that really gets things done.”
Are you unsure what your communication style is or the style of others around you? Use the chart below to find out!
About the Author
Janae Swartz is a consultant with Morrison, working primarily in our People Solutions practice. To get in touch with Janae, please find contact information for Morrison here.